Question 1

What is Pillo?

Accepted Answer

Pillo is a NHS distance selling pharmacy. Part of our service includes pre-sorting your medication into easy to use pouches. We dispense all medications and delivery is free of charge for you and no additional costs to the NHS

Question 2

How much does Pillo charge?

Accepted Answer

Our service is completely free. However, you may still need to pay prescription charges if you do not have an exemption.
If you have an exemption, please chose one of the options during sign-up. You will need to let us know if this changes.

Question 3

How does Pillo work with the NHS?

Accepted Answer

Pillo is a NHS registered pharmacy. This means that we dispense medication on behalf of the NHS as a contractor. This is the same for all NHS registered pharmacies in the UK.
We are also connected to the NHS Electronic Prescription Service (EPS). This means that your electronic prescriptions are securely sent to us directly from your GP.

Question 4

Where is Pillo?

Accepted Answer

We operate at:
Unit 25 Oakhill Trading Estate, Devonshire Road, Manchester, M28 3PT.
As a distance selling pharmacy, we do not operate a store front, and patients do not visit us in person. We provide all of our services at a distance.

Question 5

How sustainable is Pillo?

Accepted Answer

At Pillo, we understand the current challenge the world faces with climate change and we do not ignore our responsibility in helping our world and environment.  
We aim to be as sustainable and environmentally friendly as possible. Most of our packaging is recyclable and we aim to recycle as much of our own waste as possible. We try to reduce the amount of non-recyclable materials we are using in our processes.  
We also use an energy provider that supplies us with energy only from renewable sources.  
The pouches are made form a recyclable material but unfortunately, they are not widely recycled yet. Please recycle the pouches where facilities exist. They are plastic resin numer 7. We are in the process of finding more easily recyclable material or to a biodegradable material. 
Once we have changed this we’ll let you know.

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