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Our Pharmacy

We are known as an online pharmacy or distance selling pharmacy. We operate like a normal pharmacy however all of our services are provided in a non face to face manner. We mainly provide these services via telephone or email.

We have a pharmacist on duty, throughout normal working hours, who is available to advise and provide the following services.

NHS services we provide: 

Dispensing prescriptions 

We dispense NHS prescriptions (paper and electronic) and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to dispense all prescriptions promptly.

 

We can also dispense NHS repeat dispensing prescriptions. Ask us for more information about this service. 

All medicines are dispensed in child resistant containers unless you ask us not to. Please remember: keep all medicines out of the sight and reach of children.  Our staff can advise you on safe storage of medicines. 

Unwanted Medicines 

Please return all unwanted medicines to the pharmacy where we will dispose of them safely. 

Health advice and self-care

Our pharmacist and trained assistants are available to provide advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.

 

Patient records 

We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. 

We comply with the Data Protection Act and the NHS code on confidentiality.  If you want to discuss the records we keep, please speak to a member of staff. 

We provide the above NHS services on behalf of: 

NHS England, PO Box 16738, Redditch, B97 9PT england.contactus@nhs.net

Other services we provide: 

Prescription collection and delivery service  

We offer a free prescription collection service from selected local general practices and we can also deliver prescriptions to your home. Ask us for more information about this service. 

Medicines sales  

We keep a wide range of over the counter medicines and related products. Our staff members can help you to select the most appropriate products for your needs. 

Holiday healthcare  

We can advise on medical requirements for travellers, including anti-malaria medicines. 

Emergency supplies  

If you need one of your regular prescribed medicines in an emergency, when you are unable to contact your doctor, we may be able to help. This can only be done in genuine emergencies and it may incur a charge. 

Questions, comments, suggestions and complaints 

If you would like more information about any of the services we provide, please contact us. 

 

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy and any suggestions of ways in which we can improve our services to you. If you have any comments, suggestions or complaints, please speak to a member of staff. 

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our pharmacist will give you further information about this.

 

Want to speak in private?

We have a consultation room available if you’d like to discuss something in private. Just ask a member of staff to speak in private. 

When we are closed

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

Threats of violence or abuse of our staff 

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.